InDesign CS6 crashes when I attempt to make a new master page

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hi!

 

i hoping might me this:

 

whenever attempt make new master page indesign cs6 crashes. error message pops up, saying: "adobe indesign shutting down. serious error detected..."

i saw different thread, explained deleting preferences might help. tried it, hasn't helped.

 

any appreciated!

can me this? please?



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