trouble getting tethering to work

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i have mac, new lightroom 5 , canon 5d mark lll. instructions tethering seemed straightforward can't seem work. i'm plugged  in usb cord ( plugins enabled) , lightroom sees camera can't shoot. says busy in camera , shutter won't depress. have tried waiting how long should have wait?

 

would grateful ideas. new lightroom , tethering don't have lot of ideas myself solving problem.

 

thanks

if haven't, make sure have installed memory card in camera.



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