Premiere Pro crashes on launch - cooltype.dll
i've encountered strange problem today after installing premiere pro on new system. after launching program 1 time, premiere refuse open anymore afterwards, crashing instead. windows 7 points error at:
| fault module name: | cooltype.dll |
| fault module version: | 5.10.31.19243 |
now, followed adobe's troubleshooting steps deleting adobefnt*.lst's , resolve problem - 1 time. we're error. i've narrowed program files down two:
- adobefnt_cmaps.lst
- adobefnt_osfonts.lst
they're located in: c:\users\*username*\appdata\local\adobe\typesupport\cs6
premiere pro not program affected this. exact error happens with:
- after effects
- encore
- illustrator
there may others ones i've found. (photoshop, audition, prelude, , bridge not affected). once of these programs launched (after deleting files), none of other onces can launched until files deleted again.
i've tried reinstall programs no avail. can keep deleting 2 files @ program start how fix this?
check corrupted or poorly-constructed fonts installed on system. free font manager ones listed here:
can that. use fontfrenzy. start troubleshooting using font manager make backup of current font installation, pick half of fonts , delete them. go adobe apps , see if still error. if not, know problem font in half deleted. restore them , delete half again group. , on until find bad font(s).
jeff
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