Crop Tool Not Working

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i have used lightroom 3.4 on windows @ least 2 years no problems.  today, crop tool stopped working.  open tool, make first adjustment image.  when try make second adjustment (move line, move corner, move image), tool snaps shut, , i'm stuck first adjustment.  sometimes, tool snaps shut, image zooms 100%, , zooms back, i'm still stuck first adjustment.  happens whether use custom size or standard one. whether straighten or not.  need do?

 

thank you

dp last



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