Unable to start new project in Premiere elements 10

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i have had elements 10 (both photoshop , premiere) downloaded while multi-pack , have been using photoshop no problems @ all.  tried use premiere , start new project welcome screen, starts loading, gets 'loading importer quicktime.prm' nothing.  can open organizer, nothing else.  tried opening new project organizer, same problem.  have uninstalled, reinstalled disc, , checked quicktime, flash etc date.  ideas?

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